Jay’s Bus Service recently hit the milestone of 14 years of driving excellence, transporting their young travelers faithfully since their inception in 2008. Among the leading school bus services in the area, Jay’s services more than 150 schools and transports over 75,000 children daily!
Bumps in the Road
When Jay’s turned to Forwardslash for a website, they shared their specific concerns. The company had grown tremendously and procuring enough drivers was a constant struggle. Too much of their staff’s time was devoted to obtaining drivers, with unsatisfactory results.
The shortage of drivers led to delays and cancellations of bus routes, leaving exasperated parents waiting at the bus stops. This in turn led to customer complaints and negative feedback, which Jay’s wanted to remedy.
Could all that be addressed in one website?